Cant renew to Platinum

Guys,

I got a email saying my subscription is expiring. Tried to renew and got this:

Dear

You recently attempted to subscribe to http://www.facialforum.net.

Unfortunately, we were unable to process your transaction at this time for the following reason:

You currently have a subscription and are unable to signup.

We apologize for any inconvenience this may have caused you. If you wish to re-subscribe to this website using a different billing method, you may do so by clicking on the website's link offered below.

I cant access any platinum areas. Can you help ?